To start, please look over the common questions we get asked below to see if we've already answered your question. If you don't find the answer you're looking for, please email firstname.lastname@example.org.
If you are looking for help/troubleshooting, please visit out Support page.
Are your kits Royalty Free?
How do I receive the kits?
How will I know if theres an update for a kit I purchased?
What plugin formats does Im A Music Mogul offer? All of our plugins can be downloaded in the following 64-bit formats.
- For Mac: AU & VST3
- For Windows: VST3
I just bought a Im A Music Mogul plugin. What happens next?
At checkout you can download plugin installer files along with your license code to activate the plugin. You will also receive download files and license code via email as well.
How do I download the plugins and authorize them with my license code?
When you purchase a Im A Music Mogul plugin, you'll receive an email that includes your installers and license code to activate the plugin. Run the installers and load the plugin in your favorite DAW. Copy the license code you received paste it into the prompt when you load the plugin for the first time.
How will I know if a plugin gets an update?
What size am I?
Where do you ship?
Shipping to US and Canada is $10.
International shipping is $20.
When will I be charged?
You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges.
How long does it take to process an order?
Will I have to pay for custom fees and import duties on international shipments?
Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
Where can I find my tracking number?
We will email you the tracking number for your package once it leaves our warehouse.
Can I return/exchange?
We are not able to offer exchanges once an order has been placed. If you received a different product than ordered, please contact email@example.com for assistance.
RETURNS AND EXCHANGES
What is your return policy?
What is your exchange policy?
Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering.
I just placed an order, can I cancel it?
Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.
What forms of payment do you accept?
What currency is your site in?
Site currency is in USD.