DIGITAL PRODUCTS (KITS AND PLUGINS)
You can download your Digital Orders right away at checkout after payment. You will also receive an email with download links for your digital products as well. Feel free to create an account to view your previous orders as well.
Plugin orders will receive an email with license and download file once the order has been processed.
For more info and questions please take a look at our FAQ.
For additional support please email firstname.lastname@example.org.
Please acquaint yourself with our sizing for each release. You can find our size guide on the product page, as well as instructions on how to measure yourself.
You will receive a confirmation email if your order was successfully placed. If you have not received a confirmation email within an hour of placing your order, it was not successfully processed. We recommend checking your spam folder as well.
Orders typically ship within 2-3 business days of confirmation. All orders ship from Toronto, Canada and arrival time may vary based on your shipping address.
You will receive a shipment confirmation email with tracking information once your order has shipped. Please note it may take up to 24 hours for tracking information to update via the carrier.
We do not accept returns at this time. All orders should be considered final sale. If you have received a defective product, please contact us at email@example.com
We are not able to offer exchanges once an order has been placed. If you received a different product than ordered, please contact firstname.lastname@example.org for assistance.
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of Canada, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes.
International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of Canada, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).
For higher priced items, we may require signature upon delivery. This will be noted on the product page.
If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.