To start, please look over the support requests we get below to see if we've already answered your question. If you don't find the answer you're looking for, please email firstname.lastname@example.org.
For more info and questions regarding the order process, please take a look at our FAQ.
My plugin is not opening in my DAW?
Im A Music Mogul plugins only run in 64-Bit mode and comes in VST3 and AU (Audio Units) formats. Please ensure your DAW is updated to the latest version and running in 64-Bit mode. In rare circumstances, it may be necessary to clear your Audio Units cache in order to get newly-installed AU plugins to show up. This generally only happens if the cache has somehow been corrupted.
How do I clear my Audio Units cache?
This isn’t usually necessary, but if it is, here’s how you can clear your Audio Unit cache:
Close Logic Pro and open Spotlight Search (cmd + space bar)
Go to ~/Library/Caches/AudioUnitCache/
Manually delete the com. apple.audiounits.cache file (to force a complete new plug-ins scan).
Re-open Logic Pro X.
Reboot the computer (mandatory).
I’ve followed all of the above steps, but the plugins aren’t showing up. What now?
First try rebooting your computer. OS 10.13/10.14 (High Sierra/Mojave) often requires a reboot to recognize the new plugins. You may need to rescan your Audio Units in order to have Logic recognize that a new Audio Unit has been installed:
Open up the Audio Unit Manager (in the menu bar, select Logic Pro->Preferences->Audio Unit Manager).
Click “Reset and Rescan Selection” at the bottom of the Audio Unit Manager window to rescan the Audio Units.
My plug-in isn’t showing up in FL Studio!
Before you can use a plug-in within FL Studio, you must enable it in the Plug-in Manager menu first. This is the most common reason why plug-ins won’t show up on a track after installation. Follow these steps to enable a plug-in:
- Go to the Options menu and click Manage Plug-ins.
- In the plug-in window, make sure that the folder you installed your plug-in is listed and also has a white checkmark. If it isn’t listed, click the folder with a plus sign icon, and add it. Lastly, click Scan All.
- After scanning is complete, locate your plug-in on the list and enable it by clicking the checkmark.
Make sure you also loading the right type of plugin as FL Studio uses two different types of plug-ins. Effects such as reverb or compression, and virtual instruments like drums or synths. If you try and add it to the incorrect spot, the plug-in will not show up. Follow these steps to load it to the project correctly.
- Navigate to the Mixer window and select the track you want to add the effect on.
- Click on an empty slot, then select the plug-in.